Orders take up to 48 working hours to be processed once payment is confirmed. 

Courier delivery takes 2-5 working days for main areas. Please allow extra time for outer area deliveries. 

*Custom gifting – Takes longer to prepare the order. Please WhatsApp us to confirm waiting time prior to placing your order.

View our policy here

View our policy here

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Please note that not all stock is kept at our offices and may need to come from our warehouse. With this in mind, a 24 – 48 hour lead time is usually normal. Once your order is ready for collection, you will receive an email / WhatsApp from us.

Please note that Sillage Luxury Scents is an online store and does not have walk-in showroom. All collections are by appointment only. Contact info@sillage.co.za or +27 61 995 1212 to arrange a collection date and time. 

Address: Victory Park, Johannesburg, 2195 (Full address given on order completion for safety reasons)

Our business hours are:
Monday – Friday: 10 am – 3 pm
(Friday closed between 12 pm-2 pm)
Saturdays: 10 am – 1 pm

Sundays & Public Holidays – CLOSED

*Arrangements can be made for after-hour collections on request.

We will not be held liable for any time delays or additional charges.

View our policy here